What information do we collect and why?
We collect and use information when you interact with us, when you use our products and services, and when you visit our website and social media. This information is used to: deliver and provide products or services; establish and maintain customer accounts; contact you about our products and services and direct offers or promotions and to monitor website and social media statistics. Information may also be aggregated or anonymised by us for business and marketing uses. We may use your information for direct marketing purposes, including providing updates, newsletters, events or other communications that we think may interest you.
You may actively give us information about yourself when you purchase products from our online shop, respond to a customer survey, enter a competition or email us. The information that you provide may include your name, date of birth, email address, telephone number, delivery address, billing address and password.
When you visit our websites, we may automatically collect information through the use of various technologies, including through Cookies, which is explained under Cookies.
What choices do I have?
You have a choice to remove your personal information by accessing your account and deleting your information. However, some personal information will be required to make future purchases from the website. We’ve also made it simple to select the marketing you receive by accessing your marketing preferences with a link to a personalised preference centre at the bottom of every email.
How can I access and control my person information?
We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable UK law. We also take steps to ensure that the personal information we collect is accurate and up to date.
You can see, review and change most of your personal information by signing in to your account. Please update your personal information if it changes or is inaccurate.
How will you share my personal information?
We may share your information with our official partners and affiliates. We may also share your information with third parties when it is necessary to involve a third party service provider to facilitate or offer our services such as participating in a trading platform, delivering your orders or booking tickets for events.
We will never share your personal information with a third party that is not directly related to us or delivering on our obligation to you.
When you order from us we will automatically add your email to our newsletter distribution list. We will from time to time email you offers and news. You can easily opt out of these emails by clicking the unsubscribe link at the bottom of the email.
How long will you hold my personal information?
We will not hold onto your personal data longer than necessary to fulfil our commitment to you as a customer. Personal data processed for any purpose will not be kept for longer than is necessary for that purpose.
After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to data retention and deletion laws.