We aim to deliver your order promptly but cannot accept liability for delay. We aim to process and despatch orders within 24 hours. All delivery is subject to availability. If we are unable to deliver for whatever reason, or we are informed of significant delays out with our control, we will contact you as soon as possible to advise of the delay and in extreme circumstances, arrange an alternative delivery, cancellation or refund. Delivery prices and times are dependent on the products, quantities and destination. Working days are Monday-Friday and exclude UK public holidays. Delivery lead times provided below are given as a guide only and we cannot accept liability for delays. We cannot deliver to the Channel Islands or Isle of Man.

GB Mainland

  • Lead time - 2-4 working days
  • Under £100 - £4.95
  • Over £100 - Free

Scottish Islands

  • Lead time - 3-6 working days
  • Under £100 - £4.95
  • Over £100 - Free

Northern Ireland and Isles of Scilly

  • Lead time - 4-7 working days
  • Under £100 - £4.95
  • Over £100 - Free

For delivery related to our Scottish Gin Subscription Service, the associated monthly/bi-monthly/quarterly cost includes delivery so these delivery charges do not apply to our Subscription Service. We process and despatch Subscription Service boxes at the end of each calendar month, which means boxes arrive within the first week of the following month.

Deliveries must be signed for by a person of 18 years or older. If our carriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

If the recipient fails to accept the delivery or to respond to carrier cards, the delivery will be returned to us. It is the recipient’s responsibility to communicate to us and/or to our carrier if there are any known issues related to delivery. There may be a charge for re-delivery. We reserve the right to restrict deliveries or to withdraw services to individual addresses based on exceptional circumstances.

Delivery of goods will be recorded by the carrier. It is the responsibility of the recipient and/or customer to report goods damaged in transit. We cannot be held liable for any breakages once you have accepted and signed for your delivery. Customers accept responsibility for the safe storage and use of the products upon delivery. The Gin Cooperative is not liable for damage caused by customer mishandling.

It is the responsibility of the customer to enter the correct name and address of the recipient. If you wish to change the details once an order has been placed, please contact us as soon as possible. However, if the order has been despatched, the name and address of the recipient cannot be changed at this stage. Under these circumstances, where the incorrect information has been entered by the customer during the checkout process, the delivery will be attempted to the name and address provided. If the name and/or address is incorrect or does not exist, the package may be returned to us. A replacement order and delivery can only be processed and shipped if and when the original order is returned to us and you may be asked to pay for the second delivery. There is no guarantee that the original order will be returned to us and unfortunately we cannot be held liable for incorrect information entered at checkout by the customer, as ultimately the order has been fulfilled by The Gin Cooperative.

Festive Delivery

We always aim to deliver promptly but during busy periods, like Christmas, delays are inevitable due to increased volumes in the postal and carrier networks. Unfortunately this is out with our control. The lead times provided are not realistic during these busy periods and customers should add a minimum of 5 additional days lead time for delivery.